Pacific Internet or PacNet is the largest telco-independent Internet Communications Service Provider in the Asia Pacific region with direct presence in seven markets ?Singapore, Hong Kong, the Philippines, Australia, India, Thailand and Malaysia.
The Group runs a round-the-clock IP network with strong international peering relationships, enabling it to offer integrated access, data, and value-added services to customers with interests in commercial centers in Asia and globally. Today, the Group network reliability and diversity are an industry benchmark as it maintains connectivity for customers even in regional outage situations.
The Group runs a round-the-clock IP network with strong international peering relationships, enabling it to offer integrated access, data, and value-added services to customers with interests in commercial centers in Asia and globally. Today, the Group network reliability and diversity are an industry benchmark as it maintains connectivity for customers even in regional outage situations.
REWARDS
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Date
Event
June 2005
Won the prestigious Australian Service Excellence Award in the category of ‘National Medium Business’ for the second year running. The award is Australia’s highest recognition for customer service presented by the Customer Service Institute of Australia (CSIA), the peak customer service organization in the country.
May 2005
Recognized as the Victorian winner in the category of ‘Medium Business’ for the 2004 Australian Service Excellence Awards in Australia.
May 2005
Secures Wireless Spectrum for Nationwide Wireless Broadband Access Rollout in Singapore
Apr 2005
First ISP in Singapore to offer Anti-Spyware service
Nov 2004
Won ATUG Award for “Excellence in Telecommunications in the Hunter Valley” in Australia.
Nov 2004
Won Silver award for “Call Centre Professional (Over 50 seats)” and Bronze award for “Call Centre Manager (Over 50 seats)” organized by the Call Centre Council of Singapore.
Nov 2004
Won 57 Excellence Service awards (37 Silver & 20 Gold) presented by the by the SPRING Singapore.
Sept 2004
Received industry award at SPAN’s Telecommunications Achievement Awards for “Providing Leadership in Industry Growth” in Australia.
May 2004
Clinched 4 prestigious accolades at the Australian Service Excellence Awards organized by the Customer Service Institute of Australia (CSIA)
National winner in the category of Medium Business
Victorian winner in the category of Medium Business
Victorian winner in the category of Customer Service Professional of the Year
National winner in the category of Customer Service Professional of the Year
Apr 2004
Named Most Outstanding ISP in the Philippines
Feb 2004
Started operation of S’pore’s 1st neutral peering point for GPRS roaming
Management
Bill BARNEYChairman and Acting CEO
Alex TANChief Information Officer
Brett LAYChief Financial Officer
Doreen LOH Peck HoonSenior Vice President, Group HR & Administration
Grace GUANGGeneral Counsel
Kevin LIM Aeng KeongManaging Director, Singapore
Eddy KUK Cho YiuManaging Director, Hong Kong
Dennis John MUSCATManaging Director, Australia
Julia Theresa YAPPresident & Managing Director, The Philippines
Raj METRANIManaging Director, India
Pornpit PIYANANTHACHAIActing Country Manager, Thailand
Tan Jin SiongSenior Vice President, Group Technology
ABOUT US » Customer Service Commitment
Pacific Internet is a multi-award winning Internet Communications Service Provider with a strong customer service commitment. Guided by its strong customer service policies, Pacific Internet continues to gain recognition in delivering to customers a progressively better Internet experience.
ABOUT US » Community Relations
PacNet has come a long way over its past 10 years, in playing a role in giving back to the community. In PacNet, we believe in playing an active role in contributing our best, no matter how small it may seem to be, to the community. The aim is to help bring about some positive impact to the less privileged in the community, thereby enriching their quality of life.
In Singapore, we are especially active in supporting causes for the less privileged children. Children are the pillar of the society and every child deserves an equal chance in gaining access to education and protection and to be able to help our children getting their footsteps in the society and giving them a better future is what we could do… minimally.
PacNet Supports Grace Haven
PacNet was involved in areas such as fund-raising, organizing activities and outings for the children at Grace Haven and other voluntary activities such as fixing faults in their personal computers. PacNet’s staff volunteered time and resources out of own will to organize company-wide fund-raising activities, dinners and karaoke sessions for the children.
Fund-raising for Club Rainbow
PacNet brings its spirit of volunteerism to Club Rainbow with a series of company-wide fund-raising activities too. Besides encouraging its staff to contribute financially through the traditional ways, other activities to raise funds include sales of second-hand items amongst staff, donating through purchase of ice cream at special rates and sales of charity items and flowers.
Tsunami Relief
During the period of Tsunami, PacNet staff proactively sought out channels to contribute and to help in any ways possible. There were company wide fund-raising, donations of cash and clothing to Red Cross. Volunteers from PacNet also participate in packing items to be shipped to the Tsunami-hit areas.
Internet Access for Charity Organizations
To put PacNet’s core business into good cause, we have also provided unlimited Internet access to various charity organizations including the Canossian School for the Hearing Impaired, Handicaps Welfare Association, Society Against Family Violence, Spastic Children’s Association of Singapore, Canossaville Children’s Home, Disabled People’s Association, Singapore Association of the Visually Handicapped, Autism Resource Center (Singapore) and Down Syndrome Association (Singapore).
Community Chest
To enable easy contributions to the society, PacNet’s management has also voluntarily implement policies to encourage staff’s donations through monthly deduction through staff’s salary contributing to Community Chest. To encourage staff participation, PacNet donates $1 for each dollar that staff contributes to Community Chest. This forms a positive environment that encourages spirit of giving.
Employee Community Involvement
Our employees are a big part of how we give back to the community. PacNet staff never fails to self-organize fund-raising activities and others that give to the less privileged. PacNet regularly invites friends from the Singapore Association for Visually Handicapped to PacNet for foot reflexology and head/shoulder massage where PacNet staff would engage their service at a fee. This provides them a means to earn a livelihood.
